Cover King Seat Cover Problems

I ordered some Cover King custom seat covers for the front and back from 4WD.com within the first week of getting the Jeep. However, I did not receive the covers until last week. On Tuesday, I put them on to find a small problem. The driver's side seat did not have a hole for the pull strap. The pull strap is what makes the seat flip and fold forward.

I called Cover king and they didn't seem to understand. My friend Michael at work used his digital camera to take pictures of the seat without the cover, and I photoshopped the pictures together. (I'd post them, but they're on my work computer). I e-mailed the pictures to them on Tuesday, and I still haven't heard back from them. But here is what the rest of the seats look like.